Can You Sue a Casino for Not Paying Out?

Written By: Max Dernaker Checked By: Thomas Berg Last Updated

If you’re an online gambler in Canada, you may have heard stories about online casinos refusing to pay out winnings. However, these situations are rare. In fact, the vast majority of online casinos operate with integrity and are committed to providing fair and transparent gaming experiences for their players.

In this article, we’ll explore the legal basis for online casino winnings in Canada and discuss some of the reasons why an online casino might refuse to pay out. We’ll also help you understand your legal options if you ever find yourself in this situation. So, let’s dive in and learn more about the world of online casino gaming!

Understanding the Legal Basis for Online Casino Winnings in Canada

In Canada, online gambling is governed by the laws of the province or territory where the online casino is located. Each province and territory has its own regulatory body that oversees online gambling.

When you gamble at an online casino, you are entering into a contract with the casino. This contract is governed by the laws of the province or territory where the casino is located or according to the province you are in, depending on the specific gambling laws for the area.

Under this contract, you agree to abide by the rules of the online casino, and the online casino agrees to pay out winnings according to those rules. If the online casino fails to pay out your winnings, they are in breach of this contract.

Reasons Why Online Casinos Might Refuse to Pay Out

There are several reasons why an online casino might refuse to pay out winnings. In some cases, the refusal might be legitimate, while in others, it might be the result of illegal or unethical behaviour on the part of the online casino.

Some common reasons why an online casino might refuse to pay out include:

  • The player violated the rules of the game
  • The player cheated or engaged in other illegal behaviour
  • The player is on a self-exclusion list
  • The online casino is in financial distress

If you believe that the online casino’s refusal to pay out your winnings is illegitimate, you may have legal options available to you. However, when a casino refuse to pay out winning bets or won’t allow you to withdraw money – they usually have a good reason for it.

Our advice is, don’t jump to conclusions. Make sure that you understand what the casino employees are telling you, as it might just be a case of unfulfilled wagering requirements or a case where you’ll need to send required documents in order to get paid. You can skip sending those documents at no verification casinos.

Understanding Your Legal Options in Canada

If an online casino refuses to pay out your winnings, the first step is to try to resolve the issue directly with the online casino. In many cases, the issue can be resolved through negotiation or mediation.

For example, if you did break the rules, you may still have a chance to get a part of your winning amount, or at least get your bets back.

If this doesn’t work, you may want to consider taking legal action against the online casino. The specific legal options available to you will depend on the laws of the province or territory where the online casino is located, as well as the specific circumstances of your case.

Some common legal options for suing an online casino for not paying out in Canada include:

  • Contacting the regulatory body that oversees online gambling in your province or territory
  • Filing a complaint with the online casino’s licensing authority
  • Taking legal action in small claims court or civil court

Filing a Lawsuit Against the Online Casino

If you decide to file a lawsuit against the online casino, you will need to hire an attorney who is experienced in gaming law. Your attorney will be able to help you navigate the complex legal system and build a strong case against the online casino.

When building your case, it’s important to gather as much evidence as possible. This might include:

  • Documentation of your winnings
  • Correspondence with the online casino
  • Screenshots of the online casino’s terms and conditions
  • Expert testimony from gaming industry professionals

Before filing a lawsuit, consider your options. It is not an easy process. Chances are that it will cost you a lot of money, maybe more money than you could actually gain, and you also risk losing money. Specially if you were accessing the casino using a VPN.

How do I know that Casino Games are Fair?

Online casinos are heavily regulated and use advanced security measures to ensure that their games are fair and unbiased. Online casino games use sophisticated algorithms and random number generators (RNGs) to determine the outcome of each game, making it extremely difficult for anyone to manipulate the results.

You see, online casinos undergo regular audits by independent third-party organizations to verify the fairness of their games. These audits ensure that the games are truly random and that the results are not predetermined or manipulated in any way.

Reputable online casinos take the integrity of their games very seriously and work hard to earn the trust of their players.

So, if you’re concerned about the fairness of online casino games, you can rest assured that they are designed to be completely random and unbiased.

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Can the Casino Refuse to Pay Because I Was Counting Cards?

Counting cards is a technique that is used in some casino games to gain an advantage over the house. It is most commonly seen at blackjack tables.

However, it’s important to note that counting cards is not illegal but is frowned upon by many casinos. In fact, casinos have the right to ask players to leave if they suspect that they are counting cards.

Some casinos also use countermeasures to prevent card counting, such as using multiple decks of cards, shuffling the deck more frequently, or using automatic shufflers.

It’s important for players to understand the rules that apply to counting cards in a casino, as it can have legal and financial consequences if they are caught. While counting cards is not illegal, it is ultimately up to the casino to decide whether or not to allow it.

In some cases, the casino security guards may simply ask the player to leave and ban them from returning in the future. However, in more serious cases, the player may be detained and questioned by casino security or even law enforcement.

It is not unlikely that the casino refuse to pay out any winnings that a player may have earned while counting cards, as they consider it an unfair advantage.

Must Watch: The classic movie 21 is an exciting movie set in a casino environment. Here we get to follow a group of young people on their quest for money by counting cards while playing blackjack.

Man Sued Las Vegas Casino over Losses

Casinos need to take a certain degree of responsibility and draw the line

In 2014, Mark Johnston sued the Downtown Grand Casino in Las Vegas for not paying his winnings. Johnston, who had been drinking heavily, lost around $500,000 while gambling at the casino.

He claimed that the casino had continued to serve him alcohol and allow him to gamble even after he was visibly intoxicated. In the end, Johnston was awarded a settlement of $225,000. The case set a precedent for casinos to be held accountable for serving alcohol to visibly intoxicated patrons.

The story’s moral is obviously that casinos need to take a certain degree of responsibility and draw the line for how intoxicated players can be when playing for real money.

Most casinos do actually have a policy for this. At the same time players that lose control may need to consider looking for support for their gambling problem.

What should I do if a machine malfunctions and refused to pay my jackpot?

If you find yourself in a situation where a slot machine has malfunctioned and refuses to pay out your jackpot or winning bet, there are a few steps you can take to try and resolve the issue.

First, notify the casino staff immediately and ask for a supervisor or manager. They can investigate the situation and determine if a malfunction caused the machine to fail to pay out your winnings.

If the casino staff is unable to resolve the issue to your satisfaction, you can contact the gaming commission in your jurisdiction to file a complaint. The gaming commission will investigate the situation and determine if there was a violation of gaming regulations or if the casino acted improperly.

You may also want to consider seeking legal counsel to help you navigate the legal process and determine if you have any legal rights or remedies available to you.

I still suggest that you remain calm and patient throughout the process and document any communication you have with the casino staff, the gaming commission, or any other parties involved. As long as you play at a reputable online casino, you’re gonna be just fine, and your winnings will be paid out.

In many cases, issues related to machine malfunctions can be resolved amicably. Still, it may require persistence and determination on your part to ensure that your rights as a player are protected.

Where Should I Play If I Want To Ensure I Get My Casino Payouts?

Based on my experience, I’d say the safest bet is to play at online casinos that use good payout rates as well as payout speed as their USP. Those are the best payout and fast payout casinos in Canada. I’ll add a link to those two pages below.


Suing an online casino for not paying out in Canada can be a complex and challenging process, but it is possible. If you believe that an online casino has refused to pay out your winnings unfairly, it’s important to seek legal advice and explore your options.

Remember that the laws governing online casino winnings vary by province or territory, so it’s important to work with an attorney who is familiar with the laws in your area.


Yes, in some cases, an online casino may have legitimate reasons for refusing to pay out winnings.

Some common reasons include rule violations, cheating, self-exclusion, or financial distress.

Your legal options will depend on the laws of your province or territory, but may include contacting the regulatory body, filing a complaint with the licensing authority, or taking legal action in small claims court or civil court.

It is highly recommended to hire an attorney who is experienced in gaming law to help you navigate the legal system and build a strong case.

It’s important to gather documentation of your winnings, correspondence with the online casino, screenshots of the online casino’s terms and conditions, and expert testimony from gaming industry professionals.

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Written By:

Thomas Berg
Thomas Berg
Hola! My name is Thomas, and I'm one of the junior site managers at Topnoaccountcasinos. Besides producing content, I help out testing new casinos and and verify all information on the site to ensure we're always first with the latest.

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